1- What payment methods do you accept? We use secure checkout and accept Visa, Mastercard, Discover and American Express. For quicker checkout you can also use PayPal & Google Pay checkout. You do not need an account to checkout. We can also send a PayPal invoice for custom orders.
2- What is your return policy? Our goal is to have happy customers. We will be happy to EXCHANGE items within 30 days in new, unused condition. We do not accept return of merchandise for refund. Product can be exchanged in-store or mailed back. Please contact us at Eileen@indigorepublic.net for return information if you prefer to ship pieces back. Items mailed without prior authorization will not be accepted. Refund will only be given if product is out of stock when ordered OR if item is damaged within 30 days of purchase, has been discontinued and can not be repaired.
3- How do I take care of gold plated silver pieces? To preserve the gold plating on our silver pieces do not use chemicals on them such as perfume, lotions or soaps. Do not wear them in saltwater, pools, or while doing heavy sweating. Pieces can be cleaned using a silver polishing cloth, or gold cleaning solutions sold at convenience stores.
4- My jewelry is damaged. What can I do? Although we hope that your Indigo Republic pieces will last you many years sometimes items can get damaged. If a piece is damaged within 30 days of purchase, we will gladly send you a new one, or store credit if item is no longer available. For items purchased over 30 days, we will do our best to repair the piece. Please contact us for instructions.
5- How does Indigo Republic use my personal information? Our customer's privacy and security is always a top priority. We will NEVER share, sell, distribute your email, or personal contact details to a third party. We may use your email or contact information to send you special offers, discounts and such when opted in to receive these notifications. We respect all of our customer's privacy.
6- Why are some products only for local pickup or delivery? Some items are bulky &/or fragile, such as our candles and porcelain oil diffusers. Shipping costs for these items have been costly and items don't always arrive in 100% perfect condition. We want all purchased made at Indigo Republic to always arrive perfect. For this reason we have decided to only offer these items for in store purchase, delivery or pickup. We hope you understand.
7- Do you offer exchanges? We are always happy to exchange your purchase, however we do not offer refunds. We are a small mom & pop boutique. We place orders to restock product as we sell them.
8- I saw an item on your Facebook/Instagram page, but its not on your web site. How can I order? We are always curating new styles and adding pieces to our product line. Although we have a few staple pieces are on our site, most of our inventory is ever-changing. Some items such as drusy, and other natural gemstones, vary greatly in shape, size and color even between the same stone. If you see a piece you like you can always contact us to see if it is still available. We will do our best to reorder the item for you.
9- I just placed an order. Can I add an additional piece? We usually notice multiple orders shipping to same name/address and automatically ship together. You will need to place a second order for any additional items. If the additional item is under $25 and you are being charged a shipping fee Please contact us and we will be happy to waive the shipping fee on the second shipment.
10- I need to make a change to my order. How can I do that? Please contact us as soon as possible. We will be happy to make that change if order has not been shipped.
11- How long will my order take to ship? Orders for in-stock items usually ship within 3 business days, although most orders will ship by next business day. If an item is not in stock, we will email you within 2 business days. Out of stock items can take up to 4 weeks to ship, though this is not typical. Our free shipping method is USPS First Class mail with tracking. This method can take up to 10 days depending on customer's location, though packages typically arrive within 5 days. We are located in South Florida so east coast addresses arrive faster. If you need a package rushed you can contact us to assure stock & select our 2-day or Next day service at checkout.
12- What are your web site payment methods? Our web site uses secure (SSL) checkout and accepts Visa, Mastercard, and American Express as well as Shop Pay, Apple Pay, and Paypal. You do not need an account to checkout although we recommend it so that you can easily keep track of previous and new orders placed. We can also send a PayPal invoice for custom and/or International orders, and items not listed on our web site.
13- Do you accept Apple Pay, or Google Pay in-Store? Yes, you can pay for your in-store purchase with Apple Pay or Google Pay when you visit us.
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